Privacy Policy

At BERSACHE, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how BERSACHE (“we”, “us”, “our”, or “BERSACHE”) collects, uses, stores, and protects your personal information when you visit or use our website, https://www.bersache.com, or purchase our products and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with our Services, we may collect certain information from you.

Personal Information You Provide

Depending on how you interact with our website, we may collect information such as:

• Full name

• Email address

• Phone number

• Billing address

• Shipping or delivery address

• Account information

• Order and purchase details

• Information provided when contacting customer support

• Information you provide in reviews, feedback, comments, or other communications

• Any other information you voluntarily provide to us

You may choose not to provide certain information; however, some information may be necessary to create an account, process an order, provide delivery, or provide customer support.

Payment Information

When you make a purchase through our website, payment information may be collected and processed by our payment service providers.

We do not intend to store complete payment card details on our own systems. Payment information is processed through the applicable payment gateway or payment service provider in accordance with its own privacy and security practices.

2. Information Collected Automatically

When you access or use our website, certain information may be collected automatically through standard web technologies.

This may include:

• IP address

• Browser type and version

• Device type

• Operating system

• Date and time of access

• Pages visited

• Products viewed

• Website interactions

• Referring and exit pages

• General website usage information

This information helps us understand how visitors use our website, maintain website security, troubleshoot technical issues, and improve our Services.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and provide certain website functionality.

Cookies may be used to:

• Remember your preferences

• Keep products in your shopping cart

• Support account functionality

• Improve website performance

• Understand website usage

• Maintain website security

• Provide relevant content and marketing where applicable

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website.

4. How We Use Your Information

We may use the information we collect for the following purposes:

• To create and manage your account

• To process and fulfill your orders

• To process payments

• To arrange shipping and delivery

• To communicate with you about your orders

• To provide customer support

• To respond to your questions, requests, or complaints

• To process returns, exchanges, refunds, and other service requests

• To improve our website, products, and Services

• To understand customer preferences and website usage

• To maintain website security

• To detect and prevent fraud, misuse, or unauthorized activity

• To send promotional or marketing communications where permitted

• To request feedback or reviews

• To comply with applicable laws and legal obligations

5. Marketing Communications

Where permitted by applicable law and based on your preferences, we may use your contact information to send you information about our products, offers, promotions, new launches, and other updates.

You may choose to stop receiving promotional communications from us at any time by following the unsubscribe instructions provided in the communication or by contacting us using the contact details provided in this Privacy Policy.

Please note that you may continue to receive essential service-related communications, such as order confirmations, shipping updates, refund information, or other transactional messages even if you opt out of promotional communications.

6. Sharing of Information

We do not sell your personal information to third parties.

We may share information with trusted service providers and business partners where reasonably necessary to provide our Services. These may include providers involved in:

• Payment processing

• Order fulfillment

• Shipping and delivery

• Website hosting and technology services

• Customer support

• Website analytics

• Marketing and communication services

• Fraud prevention and security

We may also disclose information where required or permitted by applicable law, including:

• To comply with legal or regulatory requirements

• In response to valid legal processes or government requests

• To protect our rights, property, or safety

• To investigate fraud, security issues, or other unlawful activity

• In connection with a merger, acquisition, restructuring, sale, or transfer of our business or assets

Third-party service providers may process your information according to their own privacy policies and applicable terms.

7. Shopify and Website Platform

Our online store is hosted and operated using Shopify's e-commerce platform. Shopify provides the technology and infrastructure that enables us to offer our products and Services through our website.

Information submitted through our website may therefore be processed by Shopify and other service providers involved in operating our store.

8. Third-Party Links

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. If you follow a third-party link, we recommend reviewing that third party's privacy policy before providing any personal information.

9. Reviews, Comments and User Content

If you voluntarily submit reviews, comments, feedback, images, or other content to us, we may use that content for purposes related to operating, improving, and promoting our Services, subject to applicable law and the terms under which the content was submitted.

Please do not submit personal or sensitive information that you do not want to make available through such content.

10. Data Security

We take reasonable technical, organizational, and administrative measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our products and Services

• Process and fulfill orders

• Maintain customer and account records

• Provide customer support

• Comply with applicable legal and regulatory requirements

• Resolve disputes

• Prevent fraud or misuse

• Enforce our agreements and policies

When personal information is no longer required for these purposes, we may delete or securely dispose of it, subject to applicable legal requirements.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where legally applicable

• Withdraw consent where processing is based on consent

• Object to certain types of processing

• Opt out of promotional communications

• Raise a concern or complaint regarding the handling of your personal information

To exercise any applicable privacy rights or ask questions regarding your personal information, you may contact us using the details provided below.

13. Children's Privacy

Our website is intended for users who are legally permitted to use online shopping services.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Services, technology, or applicable legal requirements.

We may post the updated Privacy Policy on this page and update the effective date accordingly.

You are encouraged to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

BERSACHE

Address:
Ground Floor, KH No.- 1033, Plot No-10, Village Mundka, Near Ganpati Dharam Kata, Mundka, New Delhi, West Delhi, Delhi, 110041

Email: info@bersache.com

Website: https://www.bersache.com

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