Exchange Policy
At Bersache, we are committed to ensuring a smooth and satisfactory shopping experience for our customers.
We offer an exchange-only policy, allowing you to raise an exchange request within 7 days of delivery.
Exchange Eligibility
To be eligible for an exchange, the following are mandatory:
- A proper invoice for the purchase.
- A clear unboxing video showing the product being opened for the first time.
Without these documents, we will be unable to process the exchange request.
Please note that exchanges are permitted only for the same article originally purchased. Refunds are not provided under any circumstances.
Reverse Pick-Up
We offer a reverse pick-up facility across most serviceable PIN codes through our trusted courier partners.
Once your exchange request is approved, the pick-up is typically scheduled within 2–4 business days.
After the product is successfully picked up, we will deliver the exchange product within 5 business days.
Self-Shipping
For locations that fall outside our reverse pick-up network, customers are requested to self-ship the product(s) to the following address:
BERSACHE SPORTS INTERNATIONAL PVT. LTD.
Ground Floor, Khasra No. 1033, Right Portion,
Village Mundka, Near Ganpati Dharam Kanta,
New Delhi - 110041
Please ensure that the product is packed securely to avoid any damage or loss during transit.
Product Condition
Bersache reserves the right to refuse exchanges for items that appear to be worn, washed, or used, in order to maintain hygiene standards.
Items returned in an unacceptable condition will not be processed.
Defective Product
If you believe you have received a defective item, there is no need to ship it back immediately.
Simply send clear photos and details to info@bersache.com.
Our Customer Experience Team will review your case and, upon confirmation, an exchange will be arranged within 6–7 working days.
Need Assistance?
For any exchange-related assistance, please contact us at info@bersache.com.
We’re here to help!